You should be able to connect the platform for sessions by use of a computer, tablet or smartphone. Please test the platform on your device prior to your scheduled session and connect with Dr. C promptly if you are encountering any issues.

Dr C. prioritizes your privacy and confidentiality as essential aspects of her services. She understand the sensitive nature of the information shared during sessions, and takes extensive measures to maintain the utmost confidentiality and protect your privacy. All interactions, discussions, and personal information shared during sessions are kept strictly confidential and in accordance with professional ethical guidelines and applicable laws. Rest assured that any personal information you provide, including your session content and personal details, will be handled with the utmost care and stored securely. However, it is important to note that there are legal and ethical limitations to confidentiality. In rare circumstances where there is a risk of harm to yourself or others, or if required by law, Dr. C may be obligated to disclose certain information. Nevertheless, such disclosures are done with the utmost discretion and only when absolutely necessary. Virtual counseling sessions, phone calls, emails, direct messaging, and payments are via secure, encrypted & HIPAA-compliant software that complies with requirements to protect the privacy and security of your protected health information (PHI). -Virtual video and phone sessions should NOT be appropriate to conduct in PUBLIC SETTINGS (i.e., running errands to the local store). These settings can compromise the confidentiality, integrity, and security of your session at risk. -Virtual video, direct messaging, and phone sessions are NOT appropriate if you are operating/driving a vehicle. It is ok to conduct virtual sessions in a parked vehicle but no other individuals should be present. -Dr. C conducts sessions inside her private office space. Her devices operate on a secured network, are protected with antivirus and anti-malware software, and utilizes high-speed internet to ensure a smooth and uninterrupted connection during sessions.

Dr. C’s business phone number, email address, and virtual platform are HIPAA-compliant and monitored regularly during standard business hours. Messages received outside of business hours will be reviewed and responded to on the following business day. You are strongly encouraged to keep text exchanges brief and limited to scheduling or administrative matters.

iMatter Counseling and Consulting Services LLC is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. While iMatter Counseling and Consulting Services LLC strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact Dr. C . Your feedback will help us make improvements.