Services & Policies FAQs

Psychotherapy can be a valuable space for healing, insight, and growth, but it is not a quick fix and cannot remove every life stressor or challenge. Meaningful change often requires honesty, consistency, active participation, and a willingness to apply what is explored in session to your everyday life. Therapy may help you better understand patterns, process difficult experiences, build healthier coping strategies, and navigate life with greater awareness—but progress looks different for everyone. In some situations, additional support such as medication management, higher levels of care, specialized treatment, or community resources may be recommended based on your needs.

Yes. iMatter Psychotherapy (iRelease) offers insurance options both independently and through Headway, as well as self-pay options through Ivy Pay. If you plan to use insurance, verification is required before receiving access to the client portal and scheduling system. If your insurance is not accepted or verification is unsuccessful, alternative payment options may be discussed.

Life happens and things do not always go as planned. If you’re unable to attend a scheduled session, please cancel at least 24 hours in advance. Missed sessions and same-day cancellations are subject to a no-show/late cancellation fee. This fee must be paid prior to your next scheduled appointment. If technical issues or unexpected circumstances arise, please communicate promptly so concerns can be addressed appropriately.

Weekly sessions are strongly recommended when beginning therapy or working through more active concerns to help build consistency and therapeutic momentum. At minimum, bi-weekly sessions are encouraged to support continuity of care. Monthly sessions may be appropriate for maintenance-based support depending on your goals, progress, and clinical needs.

iRestore sessions may be booked weekly, bi-weekly, monthly, or as needed depending on your goals, lifestyle, and the type of support you’re seeking. Some individuals utilize these sessions during periods of stress, burnout, grief, or transition, while others incorporate them into their ongoing wellness routine. These sessions may be used as standalone support or alongside psychotherapy when appropriate, but they are not intended to replace clinical mental health treatment.

iRelease is a clinical psychotherapy service designed to help you process emotional concerns, trauma, anxiety, grief, relationship patterns, and other mental health needs through structured therapeutic support. iRestore is a non-clinical wellness service focused on restoration, nervous system regulation, mindfulness, and holistic practices such as breathwork, meditation, sound healing, and embodiment-based support. While both services honor the connection between mind and body, iRelease is psychotherapy and may include insurance or self-pay options, while iRestore is a self-pay wellness service and is not eligible for insurance reimbursement. If you’re unsure which service best fits your needs, Dr. C can help guide you toward the best fit.

iResource offers continued support beyond formal sessions through reflections, practical tools, and wellness-based resources designed to help you stay connected to your growth. This may include guided prompts, nervous system tools, wellness insights, workshops, digital resources, and educational content shared through Instagram, Facebook, and Substack under @drcimattercollective. Healing continues beyond appointments—and iMatter Collective is committed to supporting that process.

Open communication is always encouraged. If you feel you need to pause services, no longer wish to continue, or believe you may be better served elsewhere, communicating that helps ensure appropriate support and continuity of care. Failure to engage in services or respond to communication for 30 days—unless otherwise discussed—may result in your account being archived. A notice will be sent prior to archiving. If no response is received within 7 days after your account is archived, your account may be discharged and access to the scheduling calendar will be removed. If you’d like to return after being archived or discharged, you’re welcome to reconnect pending availability and may be asked to complete updated intake documentation.

Crisis Support Resources If you are experiencing a mental health crisis, need urgent support, or feel that you may be at risk of harming yourself or others, please use one of the resources below immediately: Immediate Crisis Support Call or text 988 to reach the 988 Suicide & Crisis Lifeline for immediate emotional support. Call 911 for any medical emergency or if immediate safety intervention is needed. Veterans Support Veterans Crisis Line offers free, confidential support for veterans and their loved ones 24/7. Call or text 988, then press 1 Text 838255 You do not need to be enrolled in VA benefits or healthcare to receive support. Child Abuse Support Childhelp National Child Abuse Hotline provides confidential support 24/7. Call 1-800-4-A-CHILD Call 1-800-422-4453 Domestic Violence Support National Domestic Violence Hotline offers confidential support 24/7. Call 1-800-799-SAFE (7233) Text START to 88788 Sexual Assault Support RAINN National Sexual Assault Hotline offers confidential support 24/7. Call 1-800-656-HOPE (4673) LGBTQ+ Crisis Support The Trevor Project provides crisis support for LGBTQ+ individuals. Call 1-866-488-7386 Text START to 678678 Substance Use Support SAMHSA National Helpline offers confidential treatment referrals and support. Call 1-800-662-HELP (4357) Important Reminder iMatter Collective and Dr. C do not provide emergency or crisis response services. If you need immediate assistance, please use the resources above or go to your nearest emergency room.

Dr. C currently offers Brainspotting-informed support as part of iMatter Psychotherapy when clinically appropriate. While she is trained in Brainspotting, this approach may be integrated based on your goals, readiness, and overall treatment plan—it is not guaranteed to be used in every session. Dr. C does not currently offer EMDR services. Her work also integrates somatic awareness, trauma-informed care, and other holistic approaches to support healing in ways that feel grounded and aligned with your needs. This keeps expectations clear and avoids attracting people who are only seeking EMDR.

Brainspotting was originally developed as a trauma treatment approach, but it can also be helpful in situations where overthinking, anxiety, stress, or mental blocks interfere with healing, performance, creativity, or daily functioning. This approach helps bypass the thinking cortex of the brain and allows for deeper processing by focusing on a specific issue while noticing bodily sensations and emotional responses that may arise. Brainspotting can support nonverbal processing, meaning you may talk as much or as little as feels comfortable. It can be a helpful alternative or complement to traditional talk therapy, particularly for individuals who feel mentally stuck or have difficulty putting certain experiences into words. It may also be beneficial for individuals working in professions where confidentiality or security concerns limit what they can openly discuss. Brainspotting may be incorporated into iMatter Psychotherapy services when clinically appropriate. Please let Dr. C know if you are interested in this approach. For Brainspotting sessions, it is recommended that you have water and tissues nearby and ensure you are in a private, comfortable space where you feel safe enough to fully engage in the process.

Accessibility Statement iMatter Collective, a service of iMatter Counseling and Consulting Services, LLC, is committed to providing a website experience that is accessible to the widest possible audience, regardless of ability or circumstance. We strive to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are designed to make digital content more accessible and user-friendly for everyone. While we make ongoing efforts to improve accessibility and usability across our website, some areas may occasionally require updates as content evolves. We are committed to identifying and addressing accessibility concerns as they arise. If you experience difficulty accessing any part of this website, need assistance, or have suggestions for improving accessibility, please do not hesitate to contact Dr. C. Your feedback helps us continue creating a more accessible and supportive experience for all.

Once you submit your message, Dr. C will do her best to respond within two business days. Please keep in mind that this is an independently operated practice—her intention is never to keep you waiting, she is simply one human supporting other humans with care and intention. If you are interested in a specific service or are unsure which option best fits your needs, feel free to share that in your message. If you plan to use insurance for iMatter Psychotherapy services, you may receive an email to complete insurance verification. Once verification is complete, you will receive access to the client portal where you can complete intake documentation and schedule your appointment. All required documentation must be completed at least 24 hours prior to your scheduled appointment to allow adequate time for review before your intake consult session. If you experience scheduling concerns, technical issues, or errors, please communicate them promptly so they can be addressed in a timely manner.